Columna St 170, MD-2004, Chișinău

[email protected]

FAQ

Questions companies ask before starting

These answers match the way engagements are actually run. If your question is not here, send it with the contact form. There is no fee for the inquiry.

Starting

What does the practice actually do?

Serghei Ciovaga helps companies with the technology that supports daily work. That includes advising on priorities, selecting business systems, planning workplace technology, simplifying routine operations, overseeing a vendor implementation, and staying available afterward.

Do you sell software licenses or equipment?

No. The practice is independent. If a tool is needed, the recommendation is explained in writing and the client buys it from the vendor. A recommendation is not tied to a sales commission.

Who is this for?

Owners, directors, and operations managers of privately owned companies. The usual client has a working business and a technology decision that is getting in the way.

Do we need an internal IT department?

No. Some clients already have an administrator or a vendor. Some do not. The engagement is shaped around the people who are actually there.

How do we start?

Send a note through the contact form or email [email protected]. Describe the company and the decision in front of you. There is no fee for that first message.

The work

What happens in discovery?

A structured conversation about how the work is done today, which tools are in use, and what a good outcome would change. Notes are shared afterward so both sides are looking at the same record.

Will you name a specific product?

When a product choice is part of the scope, yes. The reason is written down, including what was not chosen. When the better step is to wait, or to fix a process first, that is the recommendation.

Can you work with our current supplier?

Yes. Implementation oversight exists for that situation. The supplier keeps its role. The practice helps the client judge progress, issues, and acceptance.

What do we receive?

Depending on the service: notes, a decision brief, a requirements list, a comparison, a rollout or oversight checklist, and a short close note. The exact deliverables are listed in the written proposal.

How do we communicate during the work?

Through one named contact, by email, with a short written note after working sessions. There is no separate portal to learn.

What do you need from us?

A clear description of the operation, time with the people who do the work, and honest information about the current tools. Documents are requested only when they are relevant.

Fees and timing

How are fees decided?

After the request is understood, you receive a written scope and a fee. Orientation work has a fixed scope. Projects are priced against that scope. Retained support is a monthly fee based on reserved time. Paid work starts after you accept the proposal in writing.

How long does this take?

An orientation brief is usually completed within a few weeks. A system selection or oversight engagement depends on the vendor and the readiness of the team. The expected duration is part of the written scope.

Do you only work in Chișinău?

The practice is based at Columna St 170, Chișinău. Conversations can happen in person in Chișinău or remotely by video and email. Any on-site time is agreed in the scope.

Which language do you use?

This website and the written deliverables are in English. Meetings are held in English.

Can support continue after delivery?

Yes. Retained technology support is a monthly arrangement for questions, small follow-up, and vendor correspondence. It is optional and agreed separately.

What is outside the scope?

Legal advice, accounting, tax advice, recruitment, and round-the-clock network monitoring. The practice is not a product studio that builds consumer apps. Anything outside the written scope is discussed before it is added.

Privacy

How is personal data from the form handled?

The details are used to read and reply to the inquiry. They are not sold. The privacy policy describes retention and how to ask for access or deletion.

Which cookies are used?

A cookie remembers your cookie choice. A session cookie protects the contact form while you use it. Analytics and advertising cookies are not used.

How can we change a cookie choice?

Use Cookie settings in the footer, or the form on the cookie policy page. You can accept all or reject non-essential cookies. The notice closes after you choose, and you can open it again later.

Where is the practice based?

Serghei Ciovaga is at Columna St 170, MD-2004, Chișinău, Republic of Moldova. The public email address is [email protected]. The website is globaltrangsranging.cc.

Is the website a binding offer?

No. The offer page explains how engagements are proposed. A binding scope exists only when both sides accept a written proposal.